Customer service

As part of our subscription packages, Arta offers customer support to our clients and their customers. This includes our Tracking and Emails to proactively notify customers of important shipment updates and Customer Support via email and phone.

For clients who want to go above and beyond e-commerce standards to provide a concierge service to their buyers, Arta can design a more comprehensive solution. By adding additional outreach, support materials and personalized communications we can help ease the complexities of logistics. Specifically for processes that are not fully automated like customs clearance and appointment scheduling.

These services can included, but are not limited to, embedding Arta staff in your company support service, personalized communications to buyers, co-branded guides, and training for marketplace sellers.