Arta’s Tracking and Emails are available for our clients for shipments fulfilled outside of Arta to provide a consistent and complete post-purchase experience.

From the dashboard or via API you will be able to track an external shipment booked with a common carrier. Providing as little as the carrier name and tracking number, you can create an Arta Shipment with a Tracking page and associated Emails. Additional details can be included to provide content to the recipient, such as the destination location or a reference number.

The shipment will be accessible in the dashboard just like other Arta shipments, with the Quote Type ‘Track’. Like other shipments, you can see Communications sent to recipients and copy the tracking URL.

With Track, recipients have access to Arta’s one-of-a-kind services

• The ability to sign up for text notifications
• Access to valuables insurance for their purchases after delivery
• Exception notifications, including customs clearance instructions