We’re expanding our Shipping Protection functionality to enable direct claims submission and management from your Dashboard. This enhancement creates a streamlined workflow for you and your buyers.

You can now create claims directly from shipment detail pages, view and manage all claims in a dedicated dashboard section, and track the claim’s status from submission to resolution. This release also helps our teams collaborate more closely on claims using User Tasks, enabling you to upload supporting documents, respond to information requests, and receive notifications about important status changes.

Our new public claims submission at claims.arta.io lets your customers file claims independently. When buyers submit claims, they’ll receive immediate confirmation and can create accounts to track status updates.

This release brings the entire claims experience into one place - streamlining your workflow, improving transparency, and making the process easier for everyone involved.

Arta’s import cost estimates service is a set of API endpoints that provide accurate, upfront costs for duties, taxes, and fees on international shipments.

This feature helps maintain buyer confidence during cross-border transactions, particularly for high-value items.

Buyers often face unexpected duties, taxes, and fees when their purchases arrive at customs — adding substantial amounts to the final cost and creating frustrating customer experiences.

Watch it in action

Key Benefits

• Enhanced Buyer Experience – Provide transparency and predictability in cross-border transactions by showing all costs upfront
• Increased Conversion – Reduce cart abandonment by eliminating surprise costs at customs
• Simplified Integration – Consolidate shipping and customs calculations through a single API integration
• Global Coverage – Support for commercial carriers and white-glove specialists shipping services worldwide

Read more about how it works here.

API reference here.

The new design features a new navigation, more action-oriented homepage and consolidated pages for similar content.

We’ve reorganized the navigation to make things easier to locate.

• Brought action-oriented reports to the homepage to start your day off with the important things first.
• Made top level categories like Fulfillment and Integrations to bucket all related products in one place.
• Added a Quick Create menu, where you can create a quote request, booking session or track shipment.
• Merged Tasks and the Inbox into a single inbox with notifications that you can see from every page.

Fulfillment: Find all the products you need to quote, ship and track in one place. Add or update saved addresses here as well.

Integrations: Configure all of our technical products including Emails, API keys and Webhook endpoints. Audit logs are also accessible in this tab.

Brand Studio: All the came customization you know and love, with more to come.

We’ve consolidated a few pages to reduce the places you have to look for information about your Arta shipments.

• First, the Inbox and User Tasks have been combined into Notifications. Your unread message count will be visible from every page in the dashboard. You still have all of the practical functionality of filtering, marking read, and responding to Tasks from this view.
• Second we consolidated Email Rules and Subscriptions. You can now find Emails under Integrations, where you can configure our technical products. It’s now easier to quickly add and remove Email Rules and Arta recommendations are clearly noted.

For Organization wide settings, click the gear in the bottom left corner of your app. Here you can setup Billing for both your subscription and your fulfillment. Add payment methods, see recent charges and ensure your business is up to date. Under Access you can grant or revoke new users. You can also update your company’s Tags from the Settings menu.

Personal settings are always available in the top navigation bar, marked by the three horizontal lines. This dropdown menu lets you manage your user account with us, including notification settings - and if you belong to multiple organizations, switch organizations.

Get oriented with a short video walkthrough

For Professional package clients only. If you are interested and on our Growth plan, contact us about upgrading your subscription.

Arta now supports client preferences on which common carrier is used to quote and book Self Ship and Parcel shipments.

For our global clients, determine your preferred carrier by location country.

For our clients with diverse products, you can set carrier by object type.

If your preferred carrier is not available for the specific object type or location, Arta will return pricing from our international carrier network.

To update your Organization’s preferences, please contact your account manager or email hello@arta.io.

Arta’s Branding, Tracking and Emails are available for our clients for shipments fulfilled outside of Arta to provide a consistent and complete post-purchase experience for shipment going via common courier.

Providing as little as the carrier name and tracking number, you can create an Arta Shipment with a Tracking page and associated Emails. Additional details can be included to provide content to the recipient, such as the destination location or a reference number.

The shipment will be accessible in the dashboard just like other Arta shipments, with the Quote Type ‘Track’. Like other shipments, you can see Communications sent to recipients and copy the tracking URL.

Available via API or Dashboard.

With Track, recipients have access to Arta’s one-of-a-kind services

• The ability to sign up for text notifications
• Access to valuables insurance for their purchases after delivery
• Exception notifications, including customs clearance instructions

Pop open tracking details for your buyers without them leaving your site.

Quick Setup – Install in your apps with just a few lines of JavaScript using the arta-browser SDK

Complete view of the shipment – Presents a complete picture of the shipment lifecycle from pickup to delivery; status history, tracking numbers for multiple packages, any exceptions, and delivery estimates

Works across devices – Features a mobile-responsive design that works well across a variety of viewports

Make it your own:

• Configure colors and fonts to match your brand
• Customize all text served to your customers
• Control where the widget opens on the screen

Arta has recently launched a new way to manage object details within our Shopify app - specifically for clients with large inventories and products that share information.

Introducing Bulk Edit where you can select multiple products and edit types, packing and dimensions. Edit right from the listview, instead of having to click into each item. More robust filters lets you quickly find all products of a specific type to add shared dimensions.

Let us know what else you would like to see in our Shopify app! Contact Arta.

As we gear up for the holiday season, we know setting realistic expectations for shipping and delivery timelines is essential. That’s why we wanted to share our fulfillment deadlines for delivery by December 25th for Arta services.

To provide the best chance of your shipments arriving by December 25th, please ensure items are released to a carrier by the following dates:

• Parcel Domestic – December 9
• Parcel International – December 9
• Self-Ship Domestic – December 17* (pickups must be scheduled by December 16th)
• Self-Ship International – December 13* (pickups must be scheduled by December 11th)
• Select – November 27
• Premium – November 8

*Indicates that a prompt release to carriers as well as EEI form submissions for international shipments are required for these expected timelines to be met.

In addition to the dates above, here’s what else you need to know to ensure a smooth holiday season:

No Guaranteed Delivery by December 25th

While we strive to get your orders to you in time for the holidays, it’s crucial to note that there is no guarantee your items will arrive by December 25th. The increased volume of shipments during this season and unpredictable factors can impact delivery times.

Weather and Service Delays

Keep in mind that weather conditions and unexpected service delays can play a significant role in the delivery schedule. Despite our best efforts and those of our shipping partners, unforeseen circumstances may arise, causing delays beyond our control.

International & Premium Deadlines

Note the earlier deadlines if you’re shipping internationally or opting for premium services. Due to the complexities of international shipping and the high demand for premium services, deadlines for these options are set earlier to buffer potential delays.

Temporary Admission

Shipments under temporary admission may require additional time to clear customs.

Self-Ship Orders

For self-ship orders, where the responsibility lies with the seller or shipper, please note that the shipping process begins once Arta provides the label. It’s crucial for sellers to promptly release items to carriers to ensure they are on track to meet the desired delivery timelines.

Understanding these shipping guidelines will help you plan accordingly and manage expectations as we enter the holiday season. While we do our best to provide accurate estimates and meet deadlines, please be patient and allow for potential delays beyond our control.

We wish you a joyful and stress-free holiday season!

We’ve introduced optimized Abandoned Booking Session emails to re-engage users who exit the booking process after receiving shipment quotes. If branding preferences are activated for your organization, these will also be branded.

Once activated, the Destination Contact will receive two emails. The first arrives four hours after they abandon their session, and the second arrives 24 hours later.

Clients using Brand Preferences can now incorporate links to their terms and privacy policy in Branded UIs and emails. This enhancement provides your buyers convenient access to your policy pages through booking pages and email communications.

To enable this feature:

1. Navigate to the Branding section of your Dashboard
2. Click on “Info & Links”
3. Locate the “Terms & Privacy Policy” section
4. Enter the appropriate links for each policy and click “Save”

Note: Brand Preferences must be active to update this section.

Based on client and buyer feedback, we’ve made impactful changes to the Arta Booking experience. We’ve simplified the booking process with clearer messaging, integrated the client’s logo throughout the checkout process, strategically minimized information to avoid overwhelming buyers, and aligned Arta-specific language like ‘Premium’ with more widely recognized industry terminology such as ‘Airfreight’ and ‘Specialized Shuttle.’ We’ve also made design decisions to create a more intuitive process and help buyers make the right decisions faster. Read more at Arta Booking.

New York, NY - May 2, 2024 - Today, Arta, the leader in e-commerce technology for sellers of high-value goods and collectibles, is announcing the launch of valuables insurance, which will enable businesses to offer their customers comprehensive insurance protection for personal property, such as art, antiques, trading cards, sports memorabilia, luxury goods, and jewelry. The new insurance offering, which is delivered digitally and at the point-of-sale, is underwritten by and made in partnership with Chubb, a world leader in high-net-worth insurance.

Arta has already protected over $500 million worth of collectibles while in transit. Now, as part of the purchase process and through frictionless quoting, Arta offers buyers the option to purchase coverage that protects against damage, theft, and loss after delivery. Collectors can easily add other treasured items to their coverage and manage endorsements in one place. The news comes during an exciting year for Arta, which adds Heritage Auctions, Rago Wright, Alt, and Freeman’s | Hindman, among others, to its client roster and is set to launch checkout products later this year.

“We’re committed to helping our clients improve the e-commerce experience for their customers. As we continue to expand into collector services, including valuables insurance, we enable our clients to offer a more complete purchase experience,” notes Adam Fields, Arta CEO and Founder. “We know it takes buyers time and energy to search for and acquire coverage once their valuable purchase is safe at home. We’re uniquely positioned to make it easier for the buyer by leveraging object information collected during checkout, ultimately decreasing the time it takes to purchase a policy.”

Ana Robic, Division President, North America Personal Risk Services for Chubb said, “At Chubb, we have deep expertise in protecting valuables, including newly acquired treasures. We’re pleased to partner with Arta to expand their suite of insurance offerings and to offer more collectors the industry-leading protection Chubb provides.”

Valuable articles insurance is one of many collector products Arta is launching this year as it expands investment in minimizing friction and maximizing conversions during the collectible buying process. Current development efforts focus on enabling a digital checkout experience, including payment processing, diverse payment methods, and buyer-optimized experiences. For more information about valuables insurance, visit arta.io/valuables-insurance.

‍

We’ve introduced User Tasks to the dashboard as a new feature that will greatly enhance collaboration between our teams.

Tasks will allow you and the Arta team to easily collaborate with our team to complete any outstanding actions required to meet your buyers’ needs. These actions could include providing missing details for customs clearance, changing an address, or updating other shipment details.

Our new Tags feature makes it easier for you and your teams to customize your dashboard and improve your productivity and efficiency.

With Tags, you can now personalize your dashboard views and notifications, as well as filter Hosted Sessions, Requests, and Shipments.

Delivery timelines update! Please note any Parcel shipments placed after 12/18/23 may see extended delivery timelines due to holiday closures. Collection, packing, and shipping may happen in early 2024. Thank you!

As we gear up for the holiday season, we know setting realistic expectations for shipping and delivery timelines is essential. That’s why we wanted to share our fulfillment deadlines for delivery by December 25th for Arta services:

• Parcel Domestic: December 6
• Parcel International: November 27
• Self-Ship Domestic: December 14 (*depends on seller to release to carrier)
• Self-Ship International: November 27 (*depends on the seller to release to carrier and EEI form turnaround)
• Select: November 27
• Premium: November 3

In addition to the dates above, here’s what else you need to know to ensure a smooth holiday season:

No Guaranteed Delivery by December 25th:

While we strive to get your orders to you in time for the holidays, it’s crucial to note that there is no guarantee your items will arrive by December 25th. The increased volume of shipments during this season and unpredictable factors can impact delivery times.

Weather and Service Delays:

Keep in mind that weather conditions and unexpected service delays can play a significant role in the delivery schedule. Despite our best efforts and those of our shipping partners, unforeseen circumstances may arise, causing delays beyond our control.

International & Premium Deadlines:

Note the earlier deadlines if you’re shipping internationally or opting for premium services. Due to the complexities of international shipping and the high demand for premium services, deadlines for these options are set earlier to buffer potential delays.

Self Ship Orders:

For self-ship orders, where the responsibility lies with the seller or shipper, please note that the shipping process begins once Arta provides the label. It’s crucial for sellers to promptly release items to carriers to ensure they are on track to meet the desired delivery timelines.

Understanding these shipping guidelines will help you plan accordingly and manage expectations as we enter the holiday season. While we do our best to provide accurate estimates and meet deadlines, please be patient and allow for potential delays beyond our control.

We wish you a joyful and stress-free holiday season!

We have updated our Public Shipments Views & Transactional Emails to reflect our brand update. These changes, the latest in our refresh, align our emails and public tracking pages with our digital presence.

Our new Payment Required emails are optimized to target users who abandon checkout after booking a Shipment in Arta Booking. Users will receive an email if a Prepayment or Direct Payment Required Exception is unresolved 24 hours after creation.

If the Shipment Exception is unresolved 48 hours after the initial email, a reminder email is sent to the same contacts.

We’ve launched our Importer Information Email Series to help buyers understand what to expect when a shipment requires customs clearance. This is a two-part email series that clients can opt into by enabling the “Importer information” Email Rule or Subscription.

• The first email of the series is triggered once a cross-border shipment is booked. The email will outline what the buyer should know about getting their shipment through customs, as well as what type of information they will be expected to provide.
• The second email is sent once the package arrives at customs and explains what to expect within the next few days during the clearance process.

We’ve released an update to our Electronic Customs Documentation (ECD) workflow to remove redundancies for clients shipping as the exporter of record.

Your organization can now submit your exporter details and authorization to keep on file. Once approved, they are valid for two years and will be used by Arta to file the export information with customs on your behalf, so you only need to provide the required object details on a per-shipment basis.

This feature will significantly benefit you and your teams by simplifying the process of generating a commercial invoice and filing the necessary ECD information. It does this by automatically populating the exporter of record’s:

• Tax ID
• Name, Address, and Phone
• and a Power of Attorney

On Arta’s Shopify App, you can now manage the Shopify store’s locations and provide location-specific contact details; this enables clients to provide email addresses and phone numbers for various locations.

Organizations can now create an email rule that allows Arta to email the destination contact a link to the Arta Booking Session. Once enabled, users can trigger the email to be sent when:

• Creating a Booking session
• Sharing a Booking session
• Sharing a Request

We’re introducing advanced exception notices for shipments, which will be directly available in your dashboard, our Tracking pages, and APIs to improve visibility and communication between Arta, yourself, and your customers.

Now you’ll be able to identify and quickly filter shipments by those that have exceptions, like:

• Requested Hold to Collect
• Requested Hold to Deliver
• Not Ready for Release
• Not Ready for Delivery
• Held at Customs
• And more…

The second phase of the European Union’s electronic customs import system, known as the Import Control System 2 (ICS2) goes into effect as of January 2023. Here’s what you need to know.

The ICS2 will require operators to complete the Entry Summary Declaration (ENS) dataset for all goods transported by air entering or passing through the EU, Switzerland, and Norway, regardless of origin location.

What you need to know

This new regulation impacts all shipments to or transiting through the EU, Switzerland, and Norway. ICS2 will now require advanced screening of these shipment details electronically:

• At the country of departure
• Before loading shipments onto planes
• At pre-arrival

Arta is ready to help

To ensure compliance, we will update our Electronic Customs Documentation feature to handle these new requirements by December 27th, 2022.

Clients already using our Electronic Customs Documentation will not have to do anything differently. We will automatically alert you when a shipment requires Customs information.

Those clients not using our Electronic Customs Documentation yet will need to provide Commercial Invoices with the required item details for all cross-border shipments.

Clients can now filter requests & shipments by new attributes making it easier to find specific shipments or those that require your attention.

For Requests

• Basic Filters
  • Status
  • Bookable/Not Bookable
• Timeline
  • Created Date
• Geography
  • Origin Country
  • Destination Country

For Shipments

• Basic Filters
  • Status
  • Quote Type
  • Exceptions
• Timeline
  • Booked Date
  • Collection Date
  • Delivery Date
  • Completed Date
• Geography
  • Origin Country
  • Destination Country