We’ve launched our Importer Information Email Series to help buyers understand what to expect when a shipment requires customs clearance. This is a two-part email series that clients can opt into by enabling the “Importer information” Email Rule or Subscription.

• The first email of the series is triggered once a cross-border shipment is booked. The email will outline what the buyer should know about getting their shipment through customs, as well as what type of information they will be expected to provide.
• The second email is sent once the package arrives at customs and explains what to expect within the next few days during the clearance process.