We’re expanding our Shipping Protection functionality to enable direct claims submission and management from your Dashboard. This enhancement creates a streamlined workflow for you and your buyers.

You can now create claims directly from shipment detail pages, view and manage all claims in a dedicated dashboard section, and track the claim’s status from submission to resolution. This release also helps our teams collaborate more closely on claims using User Tasks, enabling you to upload supporting documents, respond to information requests, and receive notifications about important status changes.

Our new public claims submission at claims.arta.io lets your customers file claims independently. When buyers submit claims, they’ll receive immediate confirmation and can create accounts to track status updates.

This release brings the entire claims experience into one place - streamlining your workflow, improving transparency, and making the process easier for everyone involved.