Arta’s Branding, Tracking and Emails are available for our clients for shipments fulfilled outside of Arta to provide a consistent and complete post-purchase experience for shipment going via common courier.

Providing as little as the carrier name and tracking number, you can create an Arta Shipment with a Tracking page and associated Emails. Additional details can be included to provide content to the recipient, such as the destination location or a reference number.

The shipment will be accessible in the dashboard just like other Arta shipments, with the Quote Type ‘Track’. Like other shipments, you can see Communications sent to recipients and copy the tracking URL.

Available via API or Dashboard.

With Track, recipients have access to Arta’s one-of-a-kind services

• The ability to sign up for text notifications
• Access to valuables insurance for their purchases after delivery
• Exception notifications, including customs clearance instructions

Clients using Brand Preferences can now incorporate links to their terms and privacy policy in Branded UIs and emails. This enhancement provides your buyers convenient access to your policy pages through booking pages and email communications.

To enable this feature:

1. Navigate to the Branding section of your Dashboard
2. Click on “Info & Links”
3. Locate the “Terms & Privacy Policy” section
4. Enter the appropriate links for each policy and click “Save”

Note: Brand Preferences must be active to update this section.

We’ve introduced User Tasks to the dashboard as a new feature that will greatly enhance collaboration between our teams.

Tasks will allow you and the Arta team to easily collaborate with our team to complete any outstanding actions required to meet your buyers’ needs. These actions could include providing missing details for customs clearance, changing an address, or updating other shipment details.

Our new Tags feature makes it easier for you and your teams to customize your dashboard and improve your productivity and efficiency.

With Tags, you can now personalize your dashboard views and notifications, as well as filter Hosted Sessions, Requests, and Shipments.

We’re introducing advanced exception notices for shipments, which will be directly available in your dashboard, our Tracking pages, and APIs to improve visibility and communication between Arta, yourself, and your customers.

Now you’ll be able to identify and quickly filter shipments by those that have exceptions, like:

• Requested Hold to Collect
• Requested Hold to Deliver
• Not Ready for Release
• Not Ready for Delivery
• Held at Customs
• And more…

Clients can now filter requests & shipments by new attributes making it easier to find specific shipments or those that require your attention.

For Requests

• Basic Filters
  • Status
  • Bookable/Not Bookable
• Timeline
  • Created Date
• Geography
  • Origin Country
  • Destination Country

For Shipments

• Basic Filters
  • Status
  • Quote Type
  • Exceptions
• Timeline
  • Booked Date
  • Collection Date
  • Delivery Date
  • Completed Date
• Geography
  • Origin Country
  • Destination Country