We’ve introduced optimized Abandoned Booking Session emails to re-engage users who exit the booking process after receiving shipment quotes. If branding preferences are activated for your organization, these will also be branded.

Once activated, the Destination Contact will receive two emails. The first arrives four hours after they abandon their session, and the second arrives 24 hours later.

We have updated our Public Shipments Views & Transactional Emails to reflect our brand update. These changes, the latest in our refresh, align our emails and public tracking pages with our digital presence.

Our new Payment Required emails are optimized to target users who abandon checkout after booking a Shipment in Arta Booking. Users will receive an email if a Prepayment or Direct Payment Required Exception is unresolved 24 hours after creation.

If the Shipment Exception is unresolved 48 hours after the initial email, a reminder email is sent to the same contacts.

Organizations can now create an email rule that allows Arta to email the destination contact a link to the Arta Booking Session. Once enabled, users can trigger the email to be sent when:

• Creating a Booking session
• Sharing a Booking session
• Sharing a Request