Insurance claims process

In the rare and unfortunate instance that a claim needs to be filed, Arta aims to make the process as easy and efficient as possible. We have a dedicated insurance contact, available at, who will assist you with the entirety of the claim resolution.

Filing a claim

Claims should be filed for damage or other conditions, loss or non-delivery. Claims should be reported as soon as possible, and in any event, within seven (7) days of delivery. Claims submitted after this time are subject to review.

When submitting a claim, include:

  • 3-5 clear in-focus images of the entire object and the condition
  • 2-3 images of the packaging (interior and exterior)
  • A description of the issue
  • Arta shortcode, reference or tracking number

Do not discard of the object or packaging until Arta has coordinated repair, appraisal or disposal.

Arta and/or the applicable insurer might require additional documentation and potentially a site visit to evaluate the condition of the object. Arta may also schedule transportation to move the object(s) for restoration or disposal.

If determined a total loss, Arta may request the person in possession of the object(s) to fully destroy the damaged object per Arta’s instruction / specifications and provides image as proof, or have Arta source a salvage company to collect damaged object for disposal.

Arta reserves the right to decline a claim based on our terms, conditions, and exclusions. To read more, visit

Claims can take 4 to 8 weeks to resolve. During this time there will be investigation, documentation, possibly restoration or disposal, and payout processing.