In the rare and unfortunate instance that a claim must be filed, Arta aims to make the process as easy and efficient as possible. You can now file and manage claims directly through your Client Dashboard.

Watch a video tutorial.

Filing a claim

Claims should be filed for damage or other conditions, loss, or non-delivery. Claims should be reported as soon as possible and, in any event, within seven (7) days of delivery. Claims submitted after this time are subject to review.

Submitting through your Client Dashboard

1. Navigate to the shipment details page of the affected shipment

2. Click on the “Actions” button and select “Create a Claim”

3. Complete the claim form with all required information

4. Upload supporting documentation if requested

5. Submit your claim

Read below about Managing Claims once submitted.

Do not discard of the object or packaging until Arta has coordinated repair, appraisal, or disposal.

Arta and/or the applicable insurer might require additional documentation and potentially a site visit to evaluate the condition of the object. Arta may also schedule transportation to move the object(s) for restoration or disposal.

If determined a total loss, Arta may request the person in possession of the object(s) to fully destroy the damaged object per Arta’s instruction / specifications and provides image as proof, or have Arta source a salvage company to collect damaged object for disposal.

Arta reserves the right to decline a claim based on our terms, conditions, and exclusions. To read more, visit https://arta.io/legal/insurance/.

Claims can take 4 to 8 weeks to resolve. During this time there will be investigation, documentation, possibly restoration or disposal, and payout processing.

Buyer Claims Submission

To streamline the claims process, buyers can submit claims directly through our public claims webpage, claims.arta.io.

All buyer-submitted claims will automatically appear in your Dashboard’s Claims section, allowing you to monitor and manage them alongside the claims you have submitted. This integrated approach ensures complete visibility across all claims affecting your shipments, regardless of who initiated them.

If interested, you can enable notifications in your Organization settings that will trigger when a buyer submits a claim related to one of your shipments.

Managing Claims

Once a claim is created, you can manage the entire process directly from your dashboard. The dedicated Claims section provides a centralized view of all your claims, allowing you to monitor their status throughout the resolution process.

When additional information is needed, you’ll receive User Tasks, allowing you to respond and upload any additionally required documentation.

When a resolution is proposed, you’ll see all details directly in the claim details, including any information about any payouts that might have occurred.

If subscribed, you’ll also receive notifications about claim status changes, ensuring you’re always informed about your claim’s progress. All communication and documentation remain organized within each claim, creating a comprehensive record of the entire process.

If you have any questions, you can contact our team at claims@arta.io.