Getting started
Watch our video walkthrough to learn how all about our shipping services on the Dashboard
Shipping Training
Service tiers
Arta offers fulfillment options across multiple service levels to enable shipping of a variety of goods with a single integration.
Premium: Specialized climate controlled transportation and museum-quality packing, handled by trained technicians from wall to wall.
- Ideal for: High value, fragile fine art, antiques and design objects.
Select: Consolidated transportation with packing and white-glove handling at collection and delivery.
- Ideal for: Oversized design objects and furniture, and lower value art and antiques.
Parcel: Collection and custom packaging for smaller objects with expedited shipping via preferred parcel networks.
- Ideal for: Design objects, small artworks, collectibles and jewelry.
Self Ship
Arta’s Self Ship service enables sellers to pack objects in-house and receive a prepaid shipping label via email, leveraging low cost shipping for high value collectables.
How Self Ship Works
Arta coordinates packing & shipping with a seller by providing a prepaid shipping label(s), and packing instructions for each object. Our guidance includes suggested packing materials and dimensions, as well as information regarding whether multiple objects can be packed together safely.
Global Coverage
Enable sellers to unlock low shipping costs for high-value goods for inbound or post-sale shipments, connecting buyers & sellers globally.
Expedited Shipping with Multi-speed Options
Next Day Air, Second Day Air, Ground - for both domestic and international shipment. Drop off or use one of your already scheduled collections to release on your timeline.
Self Ship Expectations
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Arta will provide a recommended packing type for every package, which is dependent on the objects being shipped.
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If Arta determines multiple objects can be packed together, this will be reflected in the email.
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You can request additional labels from Arta.
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Alert Arta of notable discrepancies to object or packaging.
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Drop off or schedule pick up within agreed upon timeline.
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Reply with changes to release schedule.
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Respond in a timely manner to inquiries from Arta if a shipment is not released as expected.
Transit Insurance
Make sure your valuables stay valuable with Arta Transit Insurance.
Dedicated Claims Team
In the rare instance that a claim needs to be filed, arta aims to make the process as easy as possible. We have a dedicated insurance contact who will assist you with the entirety of the claim resolution.
Industry-leading Insurance Coverage
Get instant insurance quotes for objects valued up to $1M. Shipments are protected from the moment Arta takes possession.
One of a kind coverage
Tailored premiums and claim practices for varied, unique and high-value shipments.
Quotes returned by Arta
Arta determines the safest and economical packaging and transport options based on specific data:
- Type of object
- Dimensions
- Materials
- Value
Arta will return all available options, unless filtered by the client via API or Dashboard, we have 4 quote types:
- Premium
- Select
- Parcel
- Self Ship
Parcel and Self Ship come in various speeds based on value and geography, these are carrier agnostic and may be booked with any common carrier.
| Domestic | International |
|---|---|
| Ground | Economy |
| Second Day Air | Standard |
| Next Day Air | Priority |
From Pending to In Transit
Here’s a full breakdown of how a shipment gets fulfilled using Arta.
1 - 2 business days
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Client books a shipment.
- The shipment will be Pending.
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We confirm collection schedule.
- The shipment is now Confirmed with Collection Date(s).
2 - 5 business days
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We will send the shipment information to the carrier.
- The carrier is expected to call ahead of arrival.
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We can alert you of upcoming collections.
- Our clients are expected to pull the object(s) and have them ready for release.
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Our carrier will arrive to collect.
- Carriers will have materials to transport object(s) locally. Carriers may take condition images on site.
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Client will release object(s) to carrier.
- You will release all object(s) and provide documentation as required.
3 - 7 business days
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Carrier will load directly on to a truck.
- We will update the shipment status to In Transit.
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OR, Carrier will pack locally.
- We will update the shipment status to Collected.
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Carrier will release for delivery.
- We will update the shipment status to In Transit.
Shipment Exceptions
Arta has exceptions that will be visible on the Dashboard and Tracking when a shipment is stalled.
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Clients can add a Hold to Collect exception with an intended release date. Client will be responsible for removing this exception when the shipment is ready for release.
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Arta will add a Customs Information Required exception for all international shipments until the ECD form is complete or a Commercial Invoice is provided.
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Arta will also update shipments with common logistics exceptions such as Change of Address, Held at Customs, or Not Ready for Delivery.
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Customers will be able to contact Arta directly with questions regarding these exceptions.
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Client can sign up for notifications on exceptions, or filter for shipments with exceptions in the Dashboard.
International
Export requirements
- Exporter of Record is the person with the primary financial benefit from the sale
- The EoR Tax ID is required for export filing
- A power of attorney is required for Arta to file US exports
Arta’s Electronic Customs Documentation
- Online form to confirm accuracy of shipment information for customs
- Authorizes Arta to use information in customs filing
Arta’s Exporter Profile
- Save your information for every export
- Reduces information required per shipment
International shipments
Arta’s Electronic Customs Documentation collects information to confirm accuracy of shipment details for customs. Upon completion, Arta receives authorization to use information in customs filing.