Arta emails can be configured in the Dashboard under Integrations > Emails. Email Rules will automatically trigger emails to the origin or destination contact if turned on. Subscriptions allow clients to send these emails to another contact, even if they do not have an Arta account.

Click on the email images to zoom in.

Tracking

	Booking Confirmation Delivered to the destination contact when a shipment is confirmed by an Arta team member. Generally sent within 48 hours of a booking if there are no outstanding exceptions.
	Collection Scheduled Generally delivered to the origin contact when the collection has been scheduled in order to communicate timing and confirm location address and contact information.
	Shipment Collected Delivered to the destination contact when objects are collected by a local shipping partner for packing and/or transport.
	Shipment In Transit Delivered to the destination contact once a shipment is en route to its final destination. This update typically includes estimated delivery dates and may include additional online tracking details provided by the shipping partners.
	Shipment Schedule Updated Delivered to the destination contact if a shipment delivery schedule is updated.
	Shipment Completed Delivered when a shipment has been delivered to the destination location.
	Shipment Cancelled Delivered when a shipment has been cancelled.

Self Ship

	Self Ship Label Generally delivered to the origin contact to provide a parcel shipping label and packing recommendation for self ship shipments where the seller is responsible for packing and releasing objects to the common parcel carriers. Series includes 2 emails: Label and reminder.
	Self Ship Label - Reminder Triggers a reminder email 5 days after the initial email if the label has not been scanned.

Customs

	Electronic Export Information Required Generally delivered to the origin contact when an international shipment books, requiring additional details to file export information in order to clear customs. Series includes 3 emails: Initial, reminder and revision.
	Electronic Export Information Required - Revision If the information submitted is not approved by Arta, an email will be sent requesting an updated form be submitted.
	Electronic Export Information Required - Reminder Triggers a reminder email 48 hours after the initial email if the export form is not completed.
	Importer Information - Booked An email series that provides guidance to the destination contact when a shipment requiring customs clearance has been booked and when it arrives at customs in the destination country. Series includes 3 emails: Booked, arrived at customs and reminder.
	Importer Information - Arrived At Customs + Reminder The second email is sent when the shipment arrives at customs. A reminder email is triggered if the shipment has been in customs for more than 48 hours.

Exceptions

Notifies the destination contact that there is an exception with the shipment and action is required to proceed with fulfillment. Triggers a reminder email 48 hours after the initial email if the exception is not resolved. Series includes 2 emails: Initial notice and reminder.

	Action Required When inaccurate object information is provided.
	Action Required When inaccurate address information is provided.
	Action Required When a shipment is not ready for delivery.
	Action Required When a shipment is not ready for release.

Hosted Sessions

	Booking Session Created Notifies the destination contact that an Arta Booking session has been created.
	Abandoned Booking Session Delivered when the destination contact received quotes for shipment and did not book them in order to re-engage and encourage them to complete their shipment booking.
	Payment Required + Reminder Notifies the destination contact that there is an outstanding balance that must be paid before Arta can proceed with fulfillment. Triggers a reminder email 48 hours after the initial email if payment is still outstanding. Series includes 2 emails: Initial notice and reminder.
	Payment Received Delivered when Arta receives payment through the Arta-hosted checkout page. In addition to the destination contact, Arta will collect an email at check for a ‘Payer’ who can be set to receive this email.

Collections

	Upcoming Tag Rules Collection Digest For clients with scheduled Parcel, Select and Premium collections. This email is sent 2 business days before the collection is locked and notifies the recipient of their upcoming collections. Series includes 2 emails: Upcoming Collections and Collection date updated.
	Upcoming Tag Rules Collection Digest - Date Updated This email notifies clients with Collections that a collection date has changed.
	Finalized Tag Rules Collection Digest For clients with scheduled Parcel, Select and Premium collections. This email is sent after the collection is finalized. The email contains a list of all collections locked from the previous day and sent together at 8:00am ET.