Arta emails can be configured in the Dashboard under Integrations > Emails. Email Rules will automatically trigger emails to the origin or destination contact if turned on. Subscriptions allow clients to send these emails to another contact, even if they do not have an Arta account.

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Tracking

	Booking Confirmation Delivered to the destination contact when a shipment is confirmed by an Arta team member. Generally sent within 48 hours of a booking if there are no outstanding exceptions.
	Collection Scheduled Generally delivered to the origin contact when the collection has been scheduled in order to communicate timing and confirm location address and contact information.
	Shipment Collected Delivered to the destination contact when objects are collected by a local shipping partner for packing and/or transport.
	Shipment In Transit Delivered to the destination contact once a shipment is en route to its final destination. This update typically includes estimated delivery dates and may include additional online tracking details provided by the shipping partners.
	Shipment Schedule Updated Delivered to the destination contact if a shipment delivery schedule is updated.
	Shipment Completed Delivered when a shipment has been delivered to the destination location.
	Shipment Cancelled Delivered when a shipment has been cancelled.

Self Ship

	Self Ship Label Generally delivered to the origin contact to provide a parcel shipping label and packing recommendation for self ship shipments where the seller is responsible for packing and releasing objects to the common parcel carriers. Series includes 2 emails: Label and reminder.
	Self Ship Label - Reminder Triggers a reminder email 5 days after the initial email if the label has not been scanned.

Customs

	Electronic Export Information Required Generally delivered to the origin contact when an international shipment books, requiring additional details to file export information in order to clear customs. Series includes 3 emails: Initial, reminder and revision.
	Electronic Export Information Required - Revision If the information submitted is not approved by Arta, an email will be sent requesting an updated form be submitted.
	Electronic Export Information Required - Reminder Triggers a reminder email 48 hours after the initial email if the export form is not completed.
	Importer Information - Booked An email series that provides guidance to the destination contact when a shipment requiring customs clearance has been booked and when it arrives at customs in the destination country. Series includes 3 emails: Booked, arrived at customs and reminder.
	Importer Information - Arrived At Customs + Reminder The second email is sent when the shipment arrives at customs. A reminder email is triggered if the shipment has been in customs for more than 48 hours.

Exceptions

Notifies the destination contact that there is an exception with the shipment and action is required to proceed with fulfillment. Triggers a reminder email 48 hours after the initial email if the exception is not resolved. Series includes 2 emails: Initial notice and reminder.

	Action Required When inaccurate object information is provided.
	Action Required When inaccurate address information is provided.
	Action Required When a shipment is not ready for delivery.
	Action Required When a shipment is not ready for release.

Hosted Sessions

	Booking Session Created Notifies the destination contact that an Arta Booking session has been created.
	Abandoned Booking Session Delivered when the destination contact received quotes for shipment and did not book them in order to re-engage and encourage them to complete their shipment booking.
	Payment Required + Reminder Notifies the destination contact that there is an outstanding balance that must be paid before Arta can proceed with fulfillment. The first email is triggered 24 hours after booking and a reminder email is sent 5 days after the initial email if payment is still outstanding. Series includes 2 emails: Initial notice and reminder.
	Payment Received Delivered when Arta receives payment through the Arta-hosted checkout page. In addition to the destination contact, Arta will collect an email at check for a ‘Payer’ who can be set to receive this email.

Delivery Duty Paid [DDP]

	Customs Selection For shipments booked with a Customs Process of Deliver Duties Paid (DDP) Optional, the destination contact will be emailed as soon at the Export Customs Documents are approved. Email links to a hosted page for DDP selection and payment. If no action is taken, a reminder is triggered 1 and 2 days after the initial email.
	Customs Payment Reminder If the destination contact selects DDP but does not complete payment, this reminder will be triggered at 1 day and 2 days after checkout is abandoned.

Shipping Protection Claims

	Shipping Protection Claims Submitted If the destination contact submits a Shipping Protection claim via claims.arta.io this email is immediately triggered.
	Shipping Protection Claim Status Update Delivered to the claim contact when there is any update to their claim status.
	Shipping Protection Claims Create Account Email Triggered if a destination contact submits a claim but does not complete registration for an account to manage the claim.
	Shipping Protection Claim Task Created Delivered if there is a task for the claim contact to complete.
	Shipping Protection Claim Task Update Delivered is there is an update to a claim task.