In the rare and unfortunate instance that a claim needs to be filed, we aim to make the experience as efficient and straightforward as possible. We process all transit claims in-house, so you will be in direct connection with our team through our app.

Watch a short video on the claims process

Filing a damage claim Claims should be filed for damage or other conditions, loss, or non-delivery. Claims should be reported as soon as possible, and in any event, within seven (7) days of delivery. Claims submitted after this time are subject to review.

Submitting through your Client Dashboard

1. Navigate to the shipment details page of the affected shipment
2. Click on the “Actions” button and select “Create a Claim”
3. Complete the claim form with all required information
4. Upload supporting documentation if requested
5. Submit your claim

Do not discard of the object or packaging until we have coordinated repair, appraisal, or disposal.

Claims can take 4 to 8 weeks to resolve. During this time, there will be an investigation, documentation, possibly restoration or disposal, and payout processing.

Read more here.

Lost Shipments

Shipping Protection can also cover total loss in the cases of non-delivery. Lost shipment investigations can take 30 days. After completing the investigation, the shipment will be deemed lost, or if found, delivery will be completed.

Customers are responsible for cooperating with Arta’s and/or the applicable insurer’s claims investigation, including but not limited to surveying the objects after delivery, speaking with facility staff, and confirming with other individuals on site. Arta can request proof of these efforts as part of our investigation.

Arta reserves the right to decline a claim based on our terms, conditions, and exclusions. To read more, visit https://arta.io/legal/transit-insurance-terms.

Arta’s claims department can be reached at claims@arta.io.