Arta has multiple configurable communications to keep you and your buyers aware of a shipment’s status.

Emails and in-app notifications provide fundamental tracking updates throughout a shipment’s lifecycle. Arta can provide these updates to members within your organization, or directly to an origin or destination contact. These elements are highly customizable to fit your unique workflow, and you can change them at any point in time. Below we’ve outlined essential emails and notifications to configure to ensure seamless fulfillment and effective communication between Arta’s team and yours.

Payment

Do you have open terms with Arta?

If you have open terms with Arta, we’ll be sending invoices to a consistent entity across all shipments. Invoices are sent once a shipment is marked as In Transit. To ensure our invoices are being sent to the right place, please set up an Email Subscription for Shipment Invoices.

Is a third party paying for a shipment?

If you’d like to be notified when a buyer, or third party, has submitted payment, configure a Payment Received Email Subscription.

Is Arta processing payment for a shipment?

If payment is pending, nudge the relevant party by creating an Email Rule. Most often, the Payment Required email will be directed to the destination contact. This email rule includes a reminder that is sent again 48 hours later if the payment has not been settled.

Scheduling

Would you like to keep your delivery recipients informed about the estimated time of arrival for their shipments?

We have developed a series of emails to ensure that recipients are well-informed throughout the entire delivery process. You have the flexibility to customize these emails based on your business requirements and preferred communication frequency. To start, we recommend opting in the destination contact into the Booking Confirmation by configuring an Email Rule. The Booking Confirmation email will provide a summary of the shipment details, such as external reference numbers and expected delivery dates where applicable.

Once the items are collected by the shipping partner for packing and/or transport, you can opt your destination contact into the Shipment Collected Email Rule.

When a shipment is en route to the final destination after the packing is completed, you can opt the destination contact into the Shipment In Transit Email Rule. This update usually includes estimated delivery dates and may also include additional online tracking details provided by the shipping partners.

In the event that there are changes to the anticipated delivery date, it is important to include the destination contact in the Shipment Schedule Update Email Rule to ensure they receive the updated information.

Would you like to keep your releasing party informed about the estimated collection windows?

Notify your origin contact of a scheduled collection by enabling the Collection Scheduled Email Rule.

Workflows

Are you creating Booking Sessions?

If you are creating Booking Sessions as part of your checkout workflow, it is important to advise your buyer the session has been created. To do this, opt into Booking Session Created Email Rule.

Are you receiving Self Ship pricing?

As part of the Self Ship workflow, Arta will need to send a shipping label to either the origin contact or a single consistent contact across all shipments. It is important to indicate who these labels should be sent to by configuring either an Email Rule or Subscription.

If your origin contact varies across shipments, create an Self Ship Label Email Rule to have labels be sent directly to the origin contact. This may be best for marketplaces with multiple sellers.

If you’d like shipping labels to be received by a consistent contact across all shipments, it would be best to set up a Self Ship Label Email Subscription. This is a great option if you’re releasing from the same warehouse for all Self Ship shipments.

Are you communicating with Arta through the dashboard?

Communication within the dashboard is the most efficient way our team can get in touch with yours, all while keeping our conversations associated with a specific shipment or request. It is important to opt into the New Comment Notification within your inbox so know when our team is trying to get in touch. Similarly, if you would like to be notified once a document has been uploaded to the dashboard, opt into the New Document Notification within your inbox. Examples of document types include Bill of Landings, Airway Bills, photographs from an installation, etc.

Notifications will provide in-app alerts, so be sure to also configure an email digest of unread notifications that way we can send a summary directly to your personal inbox.

Are you expecting a custom quote?

If our fulfillment team is sourcing a custom quote for you, be sure to be notified when it’s available for review by opting into the Custom Quoted Request Notification in your inbox.

This will provide an in-app notification, so we advise configuring an email digest of unread notifications that way we can send a summary directly to your personal inbox.

Are you opted into our EEI feature?

Make sure we’re notifying the correct party to provide exporter details to ensure we can successfully export your shipment.

If your Origin Contact will vary from shipment to shipment, opt your Origin Contact to the Electronic Export Information Required Email Rule. This will ensure your origin contact will get pinged to provide details to complete and file export information in order to clear customs.

If you’d like to notify the same party to provide export details across all shipments, add a New Email Subscriber to receive the Electronic Export Information Required email. This may be the best option if you’re organization is the consistent exporter.

Is your buyer expecting an international shipment?

The Importer Information Email Series helps buyers understand what to expect when a shipment requires customs clearance. Opt buyers into this two-part email series by enabling the Importer information Email Rule.

Do you want to be notified of cancellations?

We advise Subscribing a single party to receive Shipment Cancelled emails.

Exceptions

Has your shipment been disrupted along it’s journey?

If you would like to be proactively notified of Shipment Exceptions, opt into the Shipment Exception Notification within your inbox.

Some exceptions are actionable, make sure we’re in touch with the right people

If a shipment is disrupted along its journey, we’ll advise why and what actions to take. Arta may assign your team a Task that needs to be completed, such as a Document Request or Contact Information Update. To be alerted of new Tasks for your company, subscribe to the Unassigned User Task in your Inbox.

In other cases, Arta will need to alert the recipient to take action, such as an incorrect address or a location that is not ready for delivery. For these instances, we recommend subscribing the destination contact to the Action Required emails.

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Download Guide

You can also download our Communication Recommendations table as a quick reference!

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