Arta offers Shipping Protection to customers for an additional cost, backed by policies through third-party insurance providers.

In the rare and unfortunate instance that a claim needs to be filed, Arta aims to make the experience as efficient and straightforward as possible. We process all claims in-house, so your claim will be handled by a member of our team.

What is required to file a claim?

1. Claims should be reported as soon as possible and, in any event, within seven (7) days of delivery. Claims submitted after this time are subject to review.
2. You will be required to submit images of the damage, the entire object, and the packaging it was received in.
3. Arta will determine if the work is repairable or a total loss; only dispose of the object(s) or packaging once our team has instructed you to do so.
4. Arta may schedule a site visit or transportation to move the object(s) for restoration or disposal in the case of total loss.

Claims can take 4 to 8 weeks to resolve. During this time, there will be an investigation, documentation, possibly restoration or disposal, and payout processing.

Arta reserves the right to decline a claim based on our terms, conditions, and exclusions. Read our Shipping Protection terms for more information.