Arta Transit Insurance is an “all risks” policy built for the transportation of unique and high-value objects moved with Arta. An “all risks” policy covers restoration and repair, not just claims for total loss, intending to preserve these one-of-a-kind items.

Transit Insurance covers the object from the moment Arta takes possession through delivery, including any on-site services.

In the rare and unfortunate instance that a claim needs to be filed, Arta aims to make the experience as efficient and straightforward as possible. We process all claims in-house, so you will be speaking directly with a member of our team.

What is required to file a claim?

1. Claims should be reported as soon as possible and, in any event, within seven (7) days of delivery. Claims submitted after this time are subject to review.
2. You will be required to submit images of the damage, the entire object, and the packaging it was received in.
3. Arta will determine if the work is repairable or a total loss; only dispose of the object(s) or packaging once our team has instructed you to do so.
4. Arta may schedule a site visit or transportation to move the object(s) for restoration or disposal in the case of total loss.

Claims can take 4 to 8 weeks to resolve. During this time, there will be an investigation, documentation, possibly restoration or disposal, and payout processing.

Arta reserves the right to decline a claim based on our terms, conditions, and exclusions. Read our transit insurance terms for more information.

Some notable coverage exclusions:

Artworks that slip their hinges are excluded from full coverage. There is a special maximum coverage limit for slipped hinges and ensuing damage from slipped hinges of $200.

Pre-existing conditions including cracks, repaired joints, or unstable materials that worsen in transit are excluded. Deterioration is an inherent risk of transportation.

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